Today we are featuring a member of our ThoseinMedia community, Russell C. Smith, a UX Writer and Content Designer who is looking for a new opportunity. Russell works remotely from the Pacific Northwest and is available for both contract and full time employment opportunities. If you are interested in considering Russell for either, you may contact him by going to his LinkedIn profile at Russell C. Smith.

A brief on relevant experience in Russell’s own words:

Content Designer / Conversational Designer / AI Chatbot Copywriter / UX Writer

I’m seeking fully remote PST or flexible hours for Content Designer / Conversational Designer / AI Chatbot Copywriter / UX Writer, W2 contract or full-time types of roles.        

T-Mobile experience:

  • I designed the AI chatbot voice for T-Mobile’s redesigned Customer Care app, in 2016-2017. Designing with clarity, friendliness, and concise messaging, the content I created was an essential component of the redesigned app. 
  • As the sole UX Writer on the project, I was engaged for the entire year on this large, multilevel, company-wide project, for one of the leading mobile communications companies in the world.

SoCalGas experience:

  • Designed an AI chatbot to give a clear, helpful, and consistent voice to a new Customer Service app for SoCalGas, a leading natural gas provider in Southern California. 
  • Developed and edited multiple variations of user questions and answers for the AWS QnABot chatbot.

T-Mobile experience:

  • In 2022, I worked collaboratively with the PXDI (Product, Experience, Design and Innovation) group, including UX Designers, Senior UX Copywriters, and UX Researchers.  
  • Created customer-facing UX flows for BOPIS purchases, two-factor authentication, and Android users BIO adoption for facial recognition.

As a social purpose corporation, part of Anthropa’s mission is to feature the profile of members of our portfolio brand, ThoseinMedia; if you are seeking opportunity, looking to network, or just want to share your portfolio with the community, reach out to Brent Willen on LinkedIn for consideration.